Q&A

ORDER

Do you have a shop or facilities where i can see the items?

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How can i know your pop-up store calendar?

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How do i place an order via your web page?

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How do i use the promo codes?

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How do i pay via your web page?

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Can i modify/change an order once placed?

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ACCOUNT

Do i need to create an account in order to buy on your online store?

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Will i receive any information by default when creating a pompeii account?

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How can i modify my account details?

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How can i close my account?

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SHIPPING & DELIVERY

Will the transport agency contact me beofre delivering the package?

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How long will it take to receive my package?

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What happens if i'm not home when the carrier comes?

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Shipping to other countires

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Can i indicate a different shipping adress to the one in my account?

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EXCHANGES,
RETURNS & CLAIMS

How do i exchange an item?

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How do i return an item?

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Have you received my returned item?

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How do i claim a damaged item?

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Other claims

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ITEMS

Do you restock all of your sold out items?

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How do i find out about future releases?

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Where can i see your size guide?

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How do i look after your products?

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Can you give me more information about one of your items?

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